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Analysis of the Relationship between Service Quality, Hospital Image, and Patient Loyalty, Mediated by Patient Satisfaction, at the Outpatient Clinic of Depati Hamzah Regional General Hospital (RSUD), Pangkalpinang
Patient loyalty is a crucial indicator of hospital service performance, particularly in an era of increasing competition and rising patient expectations for service quality. RSUD Depati Hamzah Pangkalpinang, as a...Asih Purnama Sari
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Dedek Sutinbuk
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Masagus Hakim
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Taufik Kurrohman
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Zenderi Zenderi