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RELATIONSHIP BETWEEN SERVICES QUALITY AND PATIENTS’ SATISFACTION IN OUTPATIENT WARD OF PETALABUMI GENERAL HOSPITAL OF RIAU PROVINCE RELATIONSHIP BETWEEN SERVICES QUALITY AND PATIENTS’ SATISFACTION
Improving service quality is a top priority in a hospital management. Quality health services could be appeared from five dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles....Firda Resty
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Yesica Devis
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Implementation of National Health Insurance (JKN) in Quality Of Health Services At Petala Bumi Hospital Implementation of National Health Insurance (JKN) in Quality Of Health Services At Petala Bumi Hospital
One of the policies implemented by the Government of Indonesia is the implementation of the National Health Insurance (JKN) program run by the Social Insurance Administration Organization (BPJS). However, over time...Budi Hartono
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Mitra Mitra
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Nur Maimun