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  • The Utilization of Media in Marketing Strategy in the Syaï¬ra Pekanbaru Hospital on 2016 Pemanfaatan Media Dalam Strategi Pemasaran di Rumah Sakit Syaï¬ra Pekanbaru Tahun 2016

    Use of media in the marketing strategy is an element of marketing tactics in an attempt to capture the market. Indicators of success are increased traffic promotions. Based on a survey conducted through interviews...
    leon candra Indonesia
    Pages: 172-175 2018-03-27
    10.25311/keskom.Vol3.Iss5.161
    6100 2221
  • The influence of Operational Flexibility and Quality of Health Information Technology on Hospital Performance is Mediated by Management Capability in Arifin Achmad Regional General Hospital Riau

    The obligation of hospitals to provide safe and quality health services causes every hospital to improve the quality of its services. Arifin Achmad Riau Hospital as a Type A Hospital has several problems such as...
    Wiwik Suryandartiwi Anggarawati Indonesia , Abdul Zaky Indonesia , Bobi Handoko Indonesia
    Pages: 149-158 2025-05-10
    10.25311/keskom.Vol11.Iss1.2189
    3855 463
  • The Improving of Accreditation Value Achievement of Medical Record Service in Lancang Kuning Hospital Pekanbaru in 2012

    Dalam upaya peningkatan mutu pelayanan, rumah sakit wajib melakukan akreditasi secara berkala minimal tiga tahun sekali. Standar pelayanan rumah sakit memenuhi lima kegiatan pelayanan pokok, yakni administrasi dan...
    Henny Maria Ulfa Indonesia
    Pages: 9-13 2012-11-09
    10.25311/keskom.Vol2.Iss1.35
    964 0
  • The Relationship Between Low Birth Weight Neonates And Asphyxia Neonatorum at Ariï¬n Achmad Hospital Hubungan Berat Badan LahirRendah (BBLR) DenganAsfiksiaNeonatorumDiRSUDArifin Achmad

    ABSTRACT             Asphyxia is breathing difficulty that occurs in newborns. Low birth weight (LBW) neonates often suffer from asphyxia, this are due to surfactant deficiency,...
    juli selvi yanti Indonesia
    Pages: 189-192 2018-03-27
    10.25311/keskom.Vol3.Iss5.115
    4386 1238
  • Analysis of the Implementation of Occupational Safety and Health Management System in Pekanbaru Hospital

    The Occupational Health and Safety Management System (OSHMS) of the hospital ensures that medical personnel, non-medical personnel, patients, and visitors are in a safe and comfortable environment. Activities...
    Endang Purnawati Rahayu Indonesia , Yessi Harnani Indonesia , Makomulamin Makomulamin Indonesia
    Pages: 251-261 2025-07-31
    10.25311/keskom.Vol11.Iss2.2176
    1448 1149
  • Hospital Performance Assessment Balanced Scorecard Method – Its Implementation in the Third Decade: Scoping Review -

    Background : B alanced score card (BSC) has been for decades  used as a performance measurement tool in many healthcare setting including hospital. Hospital performance measurement is essential to gauge,...
    Lasma Frisca Yoselina Panjaitan Indonesia , Amal Chalik Sjaaf Indonesia , Roza Falinda Indonesia
    Pages: 586-596 2023-01-02
    10.25311/keskom.Vol8.Iss3.1305
    3800 1489
  • Readiness of the Haji Abdoel Madjid Regional General Hospital Batanghari Jambi to Deal Disaster

    Disasters are events caused by events or a series of events caused by natural or non-natural. During the period from January to May 2021, there were 1,185 disasters that occurred in Indonesia such as floods,...
    Herlina J. EL- Matury Indonesia , Shintya Handayani Indonesia , Megawati Sinambela Indonesia , Aprilius Simanjuntak Indonesia , Rahmad Gurusinga Indonesia
    Pages: 283-287 2021-12-31
    10.25311/keskom.Vol7.Iss3.1008
    2939 780
  • Analysis of the Relationship between Service Quality, Hospital Image, and Patient Loyalty, Mediated by Patient Satisfaction, at the Outpatient Clinic of Depati Hamzah Regional General Hospital (RSUD), Pangkalpinang

    Patient loyalty is a crucial indicator of hospital service performance, particularly in an era of increasing competition and rising patient expectations for service quality. RSUD Depati Hamzah Pangkalpinang, as a...
    Asih Purnama Sari Indonesia , Dedek Sutinbuk Indonesia , Masagus Hakim Indonesia , Taufik Kurrohman Indonesia , Zenderi Zenderi Indonesia
    Pages: 284-306 2026-08-20
    10.25311/keskom.Vol12.Iss2.2515
    576 195
  • Analysis of Factors Influencing the Performance of Doctors in Dumai City Regional General Hospital in 2023

    Workload, job stress, and working environment conditions also influence doctors' performance in the hospital environment. The doctors' performance can be assessed by evaluating the quality of healthcare services...
    Ratna Sari Lina Indonesia , Ennimay Ennimay Indonesia , Hetty Ismainar Indonesia
    Pages: 419-428 2024-09-30
    10.25311/keskom.Vol10.Iss2.1828
    729 930
  • Factor Related to Nurse Performance in the in Patient Ward of the Rokan Hulu General Hospital 2017 Faktor yang Berhubungan dengan Kinerja Perawat di Ruang Rawat Inap Rumah Sakit Umum daerah Rokan Hulu tahun 2017

    Hospital is an organizaon which is establish because of the complexity of public demands and they began to realize the importance of health. Therefore there is a demand to the hospital to give the maximal services to...
    Ahmad Hanafi Indonesia , Filda Wahyuni Indonesia
    Pages: 90-95 2019-09-03
    10.25311/keskom.Vol5.Iss2.376
    1876 678
  • Factors Causing the High Positive Cases of COVID-19 in Nurses in the Pinere Room at the Madani Regional Hospital, Pekanbaru City

    Background: Pekanbaru Madani Hospital is one of the patient referral hospitals that serve the treatment of patients who are confirmed positive for COVID-19. The increasing number of confirmed cases of COVID-19...
    Suryani Arif Indonesia , Santoso Santoso Indonesia , M Kamali Zaman Indonesia
    Pages: 363-367 2023-08-07
    10.25311/keskom.Vol9.Iss2.1004
    4639 613
  • Management Analysis of Pharmacy Supplies at Bhayangkara Hospital Third Class Pekanbaru Pharmacy Installation in Riau Regional Police 2018

    Supplies are a number of materials or goods provided by the Hospital, both in the form of finished goods, raw materials, or all related items for the smooth running of the Hospital to meet patient requests. The aim...
    Vatri Wahyuni Indonesia
    Pages: 159-163 2020-10-02
    10.25311/keskom.Vol6.Iss2.407
    2620 716
  • Effect of Service Quality on Hospital Image at Baiturrahmah Dental and Oral Hospital Pengaruh Kualitas Pelayanan Terhadap Citra Rumah Sakit Gigi Dan Mulut Baiturrahmah

    Hospitals as one of the services in the marketing world face a very tight competition dynamics, this requires the hospital management to improve itself and make efficiency, so the hospital is required to provide...
    Dessy Angraini Indonesia , Resa Ferdina Indonesia
    Pages: 16-21 2018-11-08
    10.25311/keskom.Vol4.Iss1.241
    1701 639
  • Analysis of Factors Affecting Outpatient Satisfaction at Kudungga Hospital

    Medical services are assessed through indicators that gauge patient satisfaction with the services rendered by hospitals, contingent upon the quality of those services. Numerous complaints from the public regarding...
    Indri Marinda Indonesia , Ratno Adrianto Indonesia
    Pages: 262-271 2025-07-31
    10.25311/keskom.Vol11.Iss2.2158
    1047 763
  • Maintenance Management Analysis of Facilities and Infrastructure at the Rokan Hulu Regional General Hospital

    Hospital Infrastructure Maintenance Installation is a functional unit to carry out activities, so that the facilities that support health services in the hospital, namely facilities, infrastructure and equipment are...
    Hendrisman Indonesia , Sumengen Sutomo Indonesia , Arnawilis Arnawilis Indonesia , Budi Hartono Indonesia , Lita Lita Indonesia
    Pages: 45-56 2021-04-30
    4698 16996
  • Factors Affecting the Satisfaction of Inpatients of BPJS Health Participants at Bangkinang Hospital

    Patient satisfaction is a feeling that arises after comparing expectations with the reality obtained. The standard according to the Ministry of Health is Satisfaction of inpatients at Bangkinang Regional Hospital...
    Mahmudah Mahmudah Indonesia , Yessi Harnani Indonesia , Hetty Ismainar Indonesia
    Pages: 654-664 2024-12-31
    10.25311/keskom.Vol10.Iss3.1349
    1588 537
  • Relationship Compensation on the Performance of Employee Contracts in Bhayangkara Pekanbaru Hospital Regional Police Riau in 2019

    The importance of compensation for employees, a major influence on behavior and performance at Bhayangkara Hospital. The performance of Bhayangkara Hospital employees are low spotted with the works that is not...
    Jihan Natassa Jihan Indonesia , Ahmad Satria Efendi Indonesia , Feby Ihsan Ayu Indonesia
    Pages: 237-242 2020-10-02
    10.25311/keskom.Vol6.Iss2.517
    1008 954
  • THE INFLUENCE OF HOSPITAL IMAGE SERVICES ON NEED COMMUNITIES IN REGIONAL GENERAL HOSPITAL (RSUD) BAU-BAU CITY

    Data on inpatient visits to the Baubau City General Hospital, in 2015 the number of inpatient visits was 6.518 patients, in 2016 there were 7.023 patients, while in 2017 there were 7.119 patients. This study aims to...
    Dahmar Dahmar Indonesia , Taswin Taswin Indonesia , Almin Arifudin Osi Indonesia , Ni'ma Meilani Indonesia , Adius Kusnan Indonesia
    Pages: 207-211 2019-12-31
    10.25311/keskom.Vol5.Iss3.419
    1015 668
  • An Analysis of the Service Quality of Nurses on the Disorder Patients at Prof. Dr. M. Ildrem Medan Psychiatric Hospital

    In the society’s perception, health services still depend on the patient’s status. High-class patients will be given good service, while low-class patients tend not to get the service they should. This study aimed...
    Zidratul Gemilang Ahmad Indonesia , Nadya Ulfa Tanjung Indonesia , Fitriani Pramita Gurning Indonesia
    Pages: 333-343 2024-09-09
    10.25311/keskom.Vol10.Iss2.1905
    1089 2590
  • Implementation of Hospital Management Information System

    ABSTRACT   Hospital Management Information System (SIMRS) is a communication information technology that processes and integrates the entire process flow of hospital services in the form of network...
    Tona Doli Silitonga Indonesia
    Pages: 161-165 2019-12-31
    10.25311/keskom.Vol5.Iss3.399
    6822 2944
  • Implementation of National Health Insurance (JKN) in Quality Of Health Services At Petala Bumi Hospital Implementation of National Health Insurance (JKN) in Quality Of Health Services At Petala Bumi Hospital

    One of the policies implemented by the Government of Indonesia is the implementation of the National Health Insurance (JKN) program run by the Social Insurance Administration Organization (BPJS). However, over time...
    Budi Hartono Indonesia , Mitra Mitra Indonesia , Nur Maimun Indonesia
    Pages: 139-146 2019-12-31
    10.25311/keskom.Vol5.Iss3.381
    6202 1427
  • Influence Accompany Disease of Pregnancy and Multiple Pregnancy to Low Birth Weight in General Hospital Arifin Achmad Riau Province

    Of data obtained from the Medical Records General Hospital Arifin Achmad Riau from 2011 to 2013 for that is LBW in 2011 registered 46 cases (1.62%) of 2833 deliveries, 179 cases registered in 2012 (5.44%) of the 3290...
    Ani Triana Indonesia
    Pages: 193-198 2014-11-01
    10.25311/keskom.Vol2.Iss5.73
    5113 8413
  • Perspective of Geriatric Patients on the Quality of Health Services at X Hospital In Jember Regency

    Background: The increasing number of elderly people in Indonesia demands improvements in health services. Elderly individuals, with their vulnerability to diseases, require quality services that meet their...
    Atmim Rizki Fitriani Indonesia , Rondhianto Rondhianto Indonesia , Zahreni Hamzah Indonesia
    Pages: 428-436 2025-10-21
    10.25311/keskom.Vol11.Iss2.2187
    2122 610
  • Associated Hb and Parity with the Incidence of Intra Uterine Fetal Death (IUFD) General Hospital Arifin Achmad Pekanbaru

    IntraUterineFetalDeath(IUFD) is adead fetusin the wombweighing ≥500 gramsordeath ofthe fetus in thewombat 20 weeksormore. Data obtainedfrom theMedical RecordsGeneral HospitalArifinAchmadPekanbarufrom 2009 to2011...
    Ani Triana Indonesia
    Pages: 20-25 2012-11-09
    10.25311/keskom.Vol2.Iss1.37
    4419 7207
  • Determinant of Sectio Caesarea delivery on Birth Mother in A Hospital in Pekanbaru City

    Persalinan Sectio Caesarea Adalah Suatu Pembedahan Guna Melahirkan Janin Lewat Insisi Pada Abdomen Dan Uterus. Berdasarkan Observasi Awal Yang Dilakukan Peneliti Di Rumah Sakit X Pekanbaru Didapatkan Ibu Yang...
    nurhelmi helmi Indonesia , Zulmeriza Rasyid Indonesia
    Pages: 115-121 2020-05-28
    10.25311/keskom.Vol6.Iss1.403
    5521 2238
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