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Analysis of the Relationship between Service Quality, Hospital Image, and Patient Loyalty, Mediated by Patient Satisfaction, at the Outpatient Clinic of Depati Hamzah Regional General Hospital (RSUD), Pangkalpinang
Patient loyalty is a crucial indicator of hospital service performance, particularly in an era of increasing competition and rising patient expectations for service quality. RSUD Depati Hamzah Pangkalpinang, as a...Asih Purnama Sari
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Dedek Sutinbuk
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Masagus Hakim
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Taufik Kurrohman
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Zenderi Zenderi
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Effect of Service Quality on Hospital Image at Baiturrahmah Dental and Oral Hospital Pengaruh Kualitas Pelayanan Terhadap Citra Rumah Sakit Gigi Dan Mulut Baiturrahmah
Hospitals as one of the services in the marketing world face a very tight competition dynamics, this requires the hospital management to improve itself and make efficiency, so the hospital is required to provide...Dessy Angraini
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Resa Ferdina
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The Effect of Healthcare Service Quality on Trust Through Patient Satisfaction at Public Health Center in Jember Regency
The decrease in the Community Satisfaction Index from 2018 to 2021 from 89% to 79% shows the dissatisfaction with services at the Public Health Center, so it is necessary to manage the improvement of service quality...Driana Desy Purwiningsih
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Ika Barokah Suryaningsih
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Viera Wardhani
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Customer's Satisfaction Survey Analysis Of Service Quality In Tampan Mental Health Hospital, Riau Province
Patient satisfaction is an important and commonly used indicator for measuring the quality in health care. Riau Province, Pekanbaru were the cities with high numbers of mental disorders. This study aims to know...Oktavia Dewi
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Raviola Raviola
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Nila Puspita Sari
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RELATIONSHIP BETWEEN SERVICES QUALITY AND PATIENTS’ SATISFACTION IN OUTPATIENT WARD OF PETALABUMI GENERAL HOSPITAL OF RIAU PROVINCE RELATIONSHIP BETWEEN SERVICES QUALITY AND PATIENTS’ SATISFACTION
Improving service quality is a top priority in a hospital management. Quality health services could be appeared from five dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles....Firda Resty
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Yesica Devis
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Effect of Brand Image and Quality of Service towards Customer Loyality in The Community Pharmacy with Family Doctor Service
The continuous growth in the number of pharmacies in Kendari City has intensified competition in this business sector. In such a competitive landscape, brand image and service quality become crucial factors...Natalia Christiani Putri
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Adryan Fristiohady
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Ruslin Ruslin
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Wahyuni Wahyuni
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Nur Illiyyin Akib
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Evaluation of the Implementation of the Regional Public Service Agency (BLUD) at the Public Health Center in Pekanbaru City
(BLUD) of the public health center in Pekanbaru City is Pekanbaru Mayor Regulation No. 18 of 2017 concerning Systems and Procedures for Financial Management of BLUD public health centers in Pekanbaru City which was...Medy Surtiawaty
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Jasrida Yunita
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M. Kamali Zaman
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Dendi Zulheri
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Hetty Ismainar
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Correlation Between Patient Service Quality and ReVisit Interest of Outpatient Ward at Regional Hospital, Mandau Sub-District, Bengkalis Regency, 2017 Hubungan Kualitas Pelayanan kepada Pasien Terhadap Minat Kunjungan Ulang di Instalasi Rawat Jalan Rumah Sakit Umum Daerah Kecamatan Mandau Kabupaten Bengkalis Tahun 2017
Community users of health services increasingly demand quality services. The better quality of the services provided, the more will increase the patient's interest to re-visit. The number data of patient visits in...Madya Andriane
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Herlina Susmaneli
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An Analysis of the Service Quality of Nurses on the Disorder Patients at Prof. Dr. M. Ildrem Medan Psychiatric Hospital
In the society’s perception, health services still depend on the patient’s status. High-class patients will be given good service, while low-class patients tend not to get the service they should. This study aimed...Zidratul Gemilang Ahmad
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Nadya Ulfa Tanjung
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Fitriani Pramita Gurning
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Perspective of Geriatric Patients on the Quality of Health Services at X Hospital In Jember Regency
Background: The increasing number of elderly people in Indonesia demands improvements in health services. Elderly individuals, with their vulnerability to diseases, require quality services that meet their...Atmim Rizki Fitriani
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Rondhianto Rondhianto
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Zahreni Hamzah
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Determinants of Job Satisfaction Among Palaran Health Center Employees and Implications for Healthcare Service Quality
Job satisfaction among health center employees is crucial to healthcare quality. At Palaran Health Center, Samarinda City, the Community Satisfaction Index (IKM) was 77.38 (2023) and 77.55 (2024) , while several...Hasmariadi
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Iwan M Ramdan
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Blego Sedionoto
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Behavior Of Pharmacy Officers About Minimum Service Standards in The Pharmacy Installation Of Awalbros Hospital, Ujung Batu
Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations to achieve definite results to improve the quality of life of patients as stated in Permenkes RI number...Toni Winata
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Oktavia Dewi
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Emy Leonita
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Abdurrahman Hamid
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Novita Rany
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The Improving of Accreditation Value Achievement of Medical Record Service in Lancang Kuning Hospital Pekanbaru in 2012
Dalam upaya peningkatan mutu pelayanan, rumah sakit wajib melakukan akreditasi secara berkala minimal tiga tahun sekali. Standar pelayanan rumah sakit memenuhi lima kegiatan pelayanan pokok, yakni administrasi dan...Henny Maria Ulfa
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Analysis The Implementation Total Quality Management in IGD Services of Dumai City Hospital
Total Quality Management is one approach that helps hospitals to improve service quality. There are many factors that influence TQM, namely customer focus, teamwork, continuous improvement, education and training,...Indra Kurniawan
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Budi Hartono
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Lita Lita
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arnawilis arnawilis
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Jasrida Yunita
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The Implementation Evaluation for Primary Health Care Management with'Utama' Accredited in KamparDistrict in 2020
Every public health center in Indonesia has an accreditation level as a determinant of quality. Public health management is an effort to improve the quality and quality of health services . Accreditation of public...Zulfahman
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Syafrani Syafrani
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Yanwir Kamal
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Jasrida Yunita
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Dedi Sambudi
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An Analysis of the Performance of Dental Health Professionals on Dental and Oral Health Services at a Private Hospital Dental Clinic in Medan
Oral and dental health issues remain a major issue in efforts to improve public health in Indonesia. The importance of dental health workers in providing quality services is demonstrated by the high prevalence of...Rizki Agustin Putri
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Ermi Girsang
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Sri Lestari Ramadhani Nasution
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Optimizing Outpatient Registration to Improve the Quality of Public Services at Goenawan Partowidigdo Hospital
Introduction: Service waiting time is a key indicator for measuring hospital quality. However, data indicate that outpatient waiting times at several hospitals exceed the standard duration, and Goenawan Partowidigdo...Tirta Pratama
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Ida Bagus Sila Wiweka
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Henik Saefulmilah
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Analysis of Hypertension and Diabetes Mellitus Service Implementation to Improve Minimum Service Standards
Indonesia is currently facing a double burden of disease, comprising both communicable and non-communicable diseases (NCDs), each of which has a significant impact on public health and national economic growth. NCDs...Tuty Ernawati
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Sri Siswati
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Luthfil Hadi Anshari
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Factor Related to Nurse Performance in the in Patient Ward of the Rokan Hulu General Hospital 2017 Faktor yang Berhubungan dengan Kinerja Perawat di Ruang Rawat Inap Rumah Sakit Umum daerah Rokan Hulu tahun 2017
Hospital is an organizaon which is establish because of the complexity of public demands and they began to realize the importance of health. Therefore there is a demand to the hospital to give the maximal services to...Ahmad Hanafi
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Filda Wahyuni
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Analysis of Factors Influencing Near Miss Events in Hospitals in Indonesia: Literature Review
Background: The percentage of incidents recorded as KNC in Indonesia was 47.6%, higher than the percentage of incidents reported as KTD, which was 46.2%. One important effort in patient safety is to reduce Near...Rika Meylina Pratiwi
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Inge Dhamanti
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Factors Associated with Stunting in Children Under Five Years
Stunting is a condition in which a child experiences growth disorders, resulting in a height that exceeds his age due to long-term dietary deficiencies. In 2021 Pekanbaru City was designated as a stunting focus...Nyimas Elsa Octa Aditia
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Mitra Mitra
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Aldiga Rienarti Abidin
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Yuyun Priwahyuni
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Christine Vita Gloria Purba
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Evaluation of the Management Information System (SIMPUS) Implementation with the HOT-FIT Model at the Tambun Bekasi Health Center
The Health Center Information System (SIMPUS) is a system for recording and reporting health activities at the Health Center which is currently being carried out mostly electronically (e-Puskesmas). BPJS as the...Salma Karami Andrea Puspa
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Evindiyah Prita Dewi
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Yuyun Umniyatun
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Assessment of Electronic Medical Record Implementation Using HOT-FIT Method at Public Health Centers in Padang City
The implementation of Electronic Medical Records (EMR) in public health centers by December 31, 2023, as mandated by the Ministry of Health Regulation No. 24 of 2022, faces challenges in human, organizational, and...Sri Siswati
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Syafrawati
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Muthia Khairunnisa
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Analysis of Quality Service Chronic Disease Management Programs and Satisfaction Participants Club by Using the Importance Performance Analysis Method
Every year, the working area of Gunung Toar Community Health Center views an increase in the number of patients suffering from diabetes mellitus and hypertension. However not everyone with hypertension and diabetes...Palji Alpala Yasrin
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Jasrida Yunita
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Nurvi Susanti
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The Determinants of Low Birth Weight's Babies Care in Agriculture and Coastal Areas: Family Perspective
Low birth weight babies (LBW) in agricultural and coastal areas have different health problems thus possibly having different care needs. Inappropriate promotion of child health, especially LBW, in both clinical and...Ira Rahmawati
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Iis Rahmawati
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Peni Perdani Juliningrum
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Nuning Dwi Merina
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Ika Adelia Susanti
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Achmad Syarofi Alfurqon