Behavior Analysis of Drop-out Patients Physiotherapy Services at the Regional General Hospital Arifin Achmad, Riau Province

Authors

  • Triyana Triyana STIKes Hang Tuah Pekanbaru
  • Tri Krianto Karjoso Fakultas Kesehatan Masyarakat, Universitas Indonesia
  • Agus Alamsyah STIKes Hang Tuah Pekanbaru
  • Novita Rany STIKes Hang Tuah Pekanbaru
  • Emy Leonita STIKes Hang Tuah Pekanbaru

Keywords:

Reason for Drop Out, Physiotherapy, Patients Behaviour

Abstract

The number of drop-out patients of Physiotherapy services at the Arifin Achmad Regional General Hospital in 2019 was 10 percent, while the target is below 5 percent of the 5,079 patients. To achieve the optimal result of physiotherapy, the patient must visit according to schedule. This research aim is to obtain in-depth information about the behavior of drop-out patients of Physiotherapy services at Arifin Achmad regional public hospital. This was a descriptive qualitative study about patients' behavior with a phenomenological design. Research data collection was carried out by in-depth interviews and observations. The number of main informants was 5 people and the supporting informants were 5 people and validated by triangulation. The results showed that the patient’s knowledge about Physiotherapy services was good, the patient’s perception of physiotherapy was good, patient motivation to physiotherapy was good, and the attitude of patients who do not follow a predetermined schedule. The phenomenon that occurs as the patient’s attitudes such as calling a physiotherapist to their home, buying equipment, do-self therapy at home, and move to another hospital nearby that has physiotherapy practice until evening. Advocacy to management was needed setting one man one patient and 2 shift service hours setting, advocacy enabling factors to add Physiotherapy tools, partnerships with first-rate health facilities to improve referral systems. 

Downloads

Download data is not yet available.

References

Achmad, U. F. (2013). Kesehatan Masyarakat Teori dan Aplikasi. Jakarta: Raja Grafindo Persada.

Asmarwiati, S. (2015). Faktor Faktor Yang Berhubungan Dengan Perilaku Kunjungan Ulang Pada Pasien Kontrol Di Instalasi Rawat Jalan RSUD Rokan Hulu Tahun 2015. STIKes Hang Tuah Pekanbaru.

Azmidar. (2016). Faktor Faktor Yang Berhubungan Dengan Perilaku Baduta Ke Posyandu Paska Program Imunisasi Di Wilayah Kerja Puskesmas Kampar Kiri Tengah Kabupaten Kampar Tahun 2016 . STIKes Hang Tuah Pekanbaru.

Bachrun, E. (2018). Pengaruh Customer Value Terhadap Minat Kunjungan Ulang Pasien Rawat Jalan. http://jurnal.akperngawi.ac.id/index.php/cakra/issue/view/3.

Dona, R. (2019). The Effect of Service Quality On Interest Review of Patients In Surya Insani Hospital. Pasir Pengaraian: Jurnal Mutiara Kesehatan Masyarakat.

Faaghna, L. d. (2019). Analisis Faktor Yang Mempengaruhi Minat Berkunjung Ulang Pasien ke Poliklinik Spesialis di RSI Ibnu Sina Padang. Andalas Journal of Health.

Hamidiyah, A. (2015). PERSEPSI PASIEN TENTANG KUALITAS PELAYANAN DENGAN MINAT KUNJUNGAN ULANG. Journal of Health Research "FORIKES VOICE".

(KBBI), K. B. (2020, Mei Sabtu). https://kbbi.web.id/drop. Retrieved Mei Sabtu, 2020, from https://kbbi.web.id/drop: https://kbbi.web.id/drop

Kemenkes. (2018). Riset Kesehatan Dasar. Jakarta: Kemenkes RI.

Kementerian Kesehatan. (2015). Peraturan Menteri Kesehatan Nomor 65. Jakarta.

Kementerian Kesehatan. (2018). RISKESDAS.

Lestari, N. A. (2019). Upaya Preventif, Mutu, Kepuasan dan Loyalitas Ibu Hamil Terhadap Minat Kunjungan Ulang di Klinik Abdi Persada . Banjarmasin: Journal Educational Of Nursing (JEN).

Mariance, L. (2014). Perilaku Penderita Hipertensi Dalam Pencarian Pengobatan di Kabupaten Indragiri Hilir. STIKes Hang Tuah Pekanbaru.

Megasari, K. (2014). Perilaku Penyalahgunaan Narkoba Pada Remaja Di Kota Pekanbaru Tahun 2014. Tesis .

Moleong, L. J. (2009). Metode Penelitian Kualitatif. Bandung: Remaja Rosdakarya.

Notoatmodjo. (2013). Promosi Kesehatan dan Ilmu Perilaku. Jakarta: Rineka Cipta.

Notoatmojo. (2010). Ilmu Perilaku Kesehatan. Jakarta: Rineka Cipta.

RI. (2009). Undang Undang Kesehatan Nomor 36. Jakarta.

RI. (2009). Undang Undang Nomor 44 Tentang Rumah Sakit. Jakarta.

RI, K. D. (2008). Peraturan Menteri Dalam Negeri Nomor 12 Tentang Pedoman Analisis Beban Kerja. Jakarta.

RI, K. K. (2013). Pedoman Izin Praktik Fisioterapi. Jakarta.

RSUD Arifin Achmad. (2018). Laporan Tahunan.

RSUD Arifin Achmad. (2019). Laporan Tahunan Fisioterapi. Pekanbaru: RSUD AA.

Sakit, K. A. (2018). Pedoman Standar Nasional Akreditasi Rumah Sakit Edis 1 SNARS 1.1 . Jakarta.

Silvi, G. S. (2018). Hubungan Dukungan Keluarga dan Pengetahuan Pasien Pasca Stroke Terhadap Kepatuhan Mengikuti Rehabilitasi di Instalasi Rehabilitasi Medik RSSN Bukittinggi . Padang: universitas andalas.

Sugiyono, P. D. (2014). Metode Penelitian Kuantitatif, Kualitatif dan R&D Cetakan ke- 21.

Sukiswo, S. S. (2018). Hubungan Kepuasan Pasien Dengan Minat Kunjungan Ulang Di Puskesmas Sangkalan Aceh Barat. The Indonesian Journal of Public Health.

Sunaryo. (2013). Psikologi Untuk Keperawatan. Jakarta: EGC.

Swistantoro. (2004). Sosial Budaya dan Perilaku Kesehatan. Pekanbaru.

Tuah, S. H. (2020). Panduan Tesis Magister Kesehatan Masyarakat. Pekanbaru.

Wahyuni, S. d. (2019). Hubungan Motivasi Pasien Dengan Kepatuhan Kontrol Orthodontik Cekat di Kinik Swasta Yogyakarta. Poltekkes Kemenkes Tasikmalaya.

Yanuarti, R. (2012). Analisis Faktor-Faktor Yang Berhubungan Dengan Minat Kunjungan Ulang Pasien Di Poliklinik Rawat Jalan Rumah Sakit Pelni Jakarta. Public Knowledge Project.

Downloads

Submitted

2020-10-06

Accepted

2021-08-19

Published

2021-09-02

How to Cite

1.
Triyana T, Karjoso TK, Alamsyah A, Rany N, Leonita E. Behavior Analysis of Drop-out Patients Physiotherapy Services at the Regional General Hospital Arifin Achmad, Riau Province. J Keskom [Internet]. 2021 Sep. 2 [cited 2024 Mar. 29];7(2):182-8. Available from: https://jurnal.htp.ac.id/index.php/keskom/article/view/596

Most read articles by the same author(s)

1 2 3 4 > >>