Behavior Of Pharmacy Officers About Minimum Service Standards in The Pharmacy Installation Of Awalbros Hospital, Ujung Batu
DOI:
https://doi.org/10.25311/keskom.Vol7.Iss1.631Abstract
Pharmaceutical service is a direct and responsible service to patients related to pharmaceutical preparations to achieve definite results to improve the quality of life of patients as stated in Permenkes RI number 35 of 2014 article 1 paragraph 3. This research aims to determine the behavior of pharmacy officers regarding SPM (Minimum Service Standards) at the Awalbros Hospital Pharmacy Installation in Ujung Batu. This research is qualitative research with a phenomenological approach. This research was conducted at the Walbros Ujung Batu hospital installation in July 2020. There were six respondents. The results of the study show that the waiting time for finished drug services is following the provisions of hospital management, which is less than 8 minutes or faster than the service time in the provisions of the hospital and the Ministry of Health, the time for presenting the concocted drugs has not been running with the expected target of fewer than 20 minutes. Because of the numbers of drugs formulated and the limited number of workers working on it. There are no errors in administering the drug, this has been going according to the hospital's standard operating procedures, customer satisfaction has not run perfectly such as waiting time for concocted drugs that are not yet on time, prescription writing according to the formulary has been implemented properly and the formulary guideline document is continuously revised, and the implementation of minimum service standards consistently applied during the Covid-19 pandemic.
Downloads
References
Fedrini, S. (2015). Analisis Sistem Formularium 2013 Rumah Sakit St . Elisabeth - Bekasi. Jurnal ARSI (Administrasi Kebijakan Kesehatan, 1(2), 70–77.
Karuniawati, H. (2016). Evaluasi Pelaksanan Standar Pelayanan Minimal (SPM) Farmasi Kategori Lama Waktu Tunggu Pelayanan Resep Pasien Rawat. Kartika-Jurnal Ilmiah Farmasi, 4(129), 20–25.
Kholid, A. (2017). Promosi Kesehatan Dengan Pendekatan Teori Perilaku, Media dan Aplikasinya. Depok: Rajawali Press.
Kuzairi, U. (2018). The Implementation of Minimum Service Standards ( MMS ) on Public Service for Health Services Sector in Bondowoso , Indonesia. Jurnal Ilmu Pemerintahan, 8(1. April), 56–64.
Notoatmodjo, S. (2012). Promosi Kesehatan dan Ilmu Perilaku. Jakarta: Rineka Cipta.
Oktarlina, R. Z. (2017). Kejadian Medication Error pada Fase Prescribing di Poliklinik Pasien Rawat Jalan RSD Mayjend HM Ryacudu Kotabumi Medication Error in Prescribing Phase in Polyclinic Outpatient RSD Mayjend HM Ryacudu Kotabumi. Jurnal Kedokteran Universitas Lampung, 1(3), 540–545.
Pasaribu, M. L. (2017). Analisis Faktor-Faktor yang Mempengaruhi Ketersediaan Obat di Era JKN Pada Rumah Sakit Umum Pusat dr. Wahidin Sudiro Husodo Makassar. Tesis. Fakultas Farmasi. Universitas Setia Budi. Surakarta.
Permana, A. A. (2018). Evaluasi Waktu Tunggu dan Kepuasan Pelayanan Pada Pasien Rawat Jalan di RSUD Dr. Loekmono Hadi Kudus Periode Februari – April 2018. Naskah Publikasi Universitas Muhammadiyah Surakarta, (April).
Praptiwi, A. (2009). Pengelolaan kepuasan pelanggan dalam pelayanan kesehatan. Pelatihan Dan Workshop Manajemen Keperawatan Di RSUD “45†Kuningan Jawa Barat.
Prastika, C. E. (2017). Analisis Kepuasan Pasien Terhadap Pelayanan Instalasi Farmasi Rawat Jalan di Rumah Sakit Jogja Periode Januari-Maret 2017. Naskah Publikasi Skripsi Universitas Muhammadiyah Yogyakarta.
Rosyid, P. Al. (2011). Analisis Waktu Tunggu Pelayanan Obat Jadi dan Obat Racikan Pada Pasien Umum di Instalasi Farmasi Rumah Sakit Umum Daerah. Electronic Theses and Dissertations Universitas Muhammadiyah Surakarta.
Santoso, A. P. A. etall. (2020). Etika Profesi Kefarmasian dan Hukum Kesehatan. Jakarta Timur: Trans Info Media.
Shera, O. P., Andayani, T. M., & W, G. P. (2017). Evaluasi Pelaksanaan Standar Pelayanan Minimal Rumah Sakit Bidang Farmasi Di Instalasi Farmasi Rumah Sakit Umum Daerah Pemangkat Implementation Evaluation Of Hospital Minimum Service Standards In Pharmaceutical Sector At Pharmaceutical Installation Pemangkat Public Hospital, 14(1), 16–26.
Wahyuningsih, C. D. (2017). Analisis Kinerja Petugas Farmasi Pelayanan Obat Pasien Rawat Jalan Di RSUD dr . R . Soedjati Soemodiardjo. Serat Acitya – Jurnal Ilmiah UNTAG Semarang, 6(1), 53–68.
Yana, I. M. K. (2015). Hubungan pelaksanaan prinsip enam benar terhadap insiden medication errors (kesalahan pemberian obat). Skripsi. Universitas Udayana.
Downloads
Submitted
Accepted
Published
How to Cite
Issue
Section
License
Copyright (c) 2021 Jurnal Kesehatan Komunitas
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright @2017. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium
