THE INFLUENCE OF HOSPITAL IMAGE SERVICES ON NEED COMMUNITIES IN REGIONAL GENERAL HOSPITAL (RSUD) BAU-BAU CITY
DOI:
https://doi.org/10.25311/keskom.Vol5.Iss3.419Keywords:
Abstract
Data on inpatient visits to the Baubau City General Hospital, in 2015 the number of inpatient visits was 6.518 patients, in 2016 there were 7.023 patients, while in 2017 there were 7.119 patients. This study aims to determine the Effect of Inpatient Service Image on Need Society at the Baubau City General Hospital from the level of service of health workers, health service facilities and infrastructure, and environmental conditions.
This type of research is quantitative research with a Cross Sectional approach. The total population is 7.119. The sample in this study were 99 patients who were in the inpatient room at the Baubau City General Hospital. The sampling technique is done by the method of accidental sampling.
The results showed that there was an influence on the services of health workers with community needs with a significance value of 0.026, which meant that health care services were smaller than probability values ​​or 0.026 <0.05, health service facilities and infrastructure were smaller than probability values ​​or 0,000 <0.05, environmental conditions are smaller than the probability value or 0.004 <0.05.
It can be concluded that there is an influence between the services of health workers on community needs, facilities and infrastructure for health services for the community needs, environmental conditions for the need of the community in the Baubau City general hospital
Downloads
References
Azwar. (2010). Pengantar Administrasi Kesehatan (Edisi III). Jakarta: Bina Rupa Aksara.
BLUD RSUD Kota Bau-Bau. (2017). Profil RSUD Kota Bau-Bau.
Budi A. (2010). Persepsi Santri Tentang Pelayanan Kesehatan dan Pengaruhnya Terhadap Pemanfaatan Balai Pengobatan Santri dan Masyarakat (Bpsm) â€An-Nur†di Pondek Pesantren Ar-Raudhatul Hasanah Paya Bandung Medan. Universitas Sumatera Utara.
Budianto E. (2003). Biostatistika untuk Kedokteran dan Kesehatan Masyarakat. Jakarta: EGC.
Dinkes Manggarai. (2012). Profil Kesehatan Nusa Tenggara Timur.
Ina R, Rajesri G, Budhi P, dan I. S. (2013). Analisis Kualitas Layanan pada Bagian Rawat Inap Rumah Sakit di Bandung.
Indriani, Larasati, L. (2015). Analisis Kepuasan Atas Kualitas Pelayanan Kesehatan di Rumah Sakit Umum Daerah (RSUD) Kota Semarang.
Kemenkes RI. (2008). Kemenkes RI No. 129/Menkes/SK/II/2008 Tentang Standar Pelayanan Minimal Rumah Sakit. Jakarta: Depkes RI.
Kemkes RI. (2003). Kemenkes RI No. 560/Menkes/SK/IV/2003 Tentang Pola Tarif Perjan Rumah Sakit. Jakarta: Depkes RI.
Kurniasari, A. (2008). Analisis Kebutuhan Pelanggan Puskesmas Pijoan Baru Propinsi Jambi. Universitas Gajah Mada.
Medhyputra. (2013). Pembangunan Kesehatan Di Indonesia. Jakarta. Retrieved from https://medhyputra.wordpress.com/2011/06/23
Murtini. (2015). Hubungan Sikap Masyarakat Wilayah Kerja Puskesmas Dengan Pemanfaatan Pelayanan Rawat Inap di Puskesmas Margangsan Kota Yogyakarta, FKM, UAD.
Perdanasari. (2017). Kualitas Pelayanan Kesehatan Bagi Pasien Pada Rumah Sakit Umum Abdul Moloek Provinsi Lampung. Universitas Lampung.
Prasetya. (2011). Pengaruh Citra Pelayanan Rawat Inap Terhadap Need Masyarakat di Puskesmas Gelugur Darat. Universitas Sumatera Utara.
Risqy. (2014). Pelayanan Rawat Inap.
Sofyan. (2016). Faktor yang berhubungan dengan kinerja kader posyandu di wilayah kerja puskesmas liwuto kota bau-bau. Universitas dayanu ikhasanuddin.
Sugiyanto, A. (2011). Pengaruh Citra Puskemas Terhadap Pemanfaatan Oleh Masyarakat di Puskesmas Temanggung Propinsi Jawa Tengah.
Supratman, D dan Prasetyo, E. (2010). Bisnis Orang Sakit. Yogyakarta: Resist Book.
Susatyo. (2016). Manajemen Pelayanan Kesehatan Rumah Sakit. Yogyakarta: Gosyen Publishing.
Yulianti. (2013). Hubungan Citra Pelayanan Rawat Inap Dengan Pemenuhan Kebutuhan Pelayanan Kesehatan di Puskesmas Jeuram Kecamatan Seunagan Kabupaten Nagan Raya. UniversitasTeuku Umar.
Downloads
Submitted
Accepted
Published
How to Cite
Issue
Section
License
Copyright @2017. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium
