Patient Responses On The Quality Of Outpatient Installation Services At Shafira Hospital

Abstract

The quality of health services is health services that can satisfy every health service user in accordance with the average response rate of the population and its implementation in accordance with professional standards and codes of ethics. This study aims to determine Patient Responses to the Quality of Outpatient Installation Services at Syafira Pekanbaru Hospital. This type of research uses quantitative methods. This research was conducted at Syafira Hospital with a population of 14,482 outpatients, because there were too many populations, the researchers used sampling techniques to facilitate research using purposive sampling techniques, a sample of 99.31 was obtained. The results showed that the results of statistical tests using the chi square test obtained a p value of 0.000 which means the p value α (0.05) means that there is a relationship between patient response and hospital service quality. With a POR value of 58.333 (11.372-299.213). The results of statistical tests using the chi square test obtained a p value of 0.010 which means the p value α (0.05) means that there is a relationship between realiability or reliability with the quality of hospital services. With a POR value of 4.714 (1.543-14.402) The results of statistical tests using the chi square test obtained a p value of 0.012 which means the p value α (0.05) means that there is a relationship between responsiveness or responsiveness with the quality of hospital services. So it can be concluded that there is a significant relationship between patient response and the quality of outpatient installation services at Syafira Hospital. Syafira Hospital has good service quality as evidenced by the response of Syafira Hospital outpatients