Abstract
Abstract
Health has become a basic need for the community. This study aims to analyze the effect of the competence of the work ethic of officers on patient satisfaction. This type of research is Analytic Survey with Cross Sectional Study approach. The instrument used was a questionnaire sheet that was distributed to 60 respondents in an analysis with multiple logistic regression tests. The results of data analysis showed that there was an influence on patient satisfaction, namely the disciplinary variables, the accuracy of the officers and the responsibilities of the officers with a value of p (sig) = <0.05. The most dominant variable that has an influence on patient satisfaction is the accuracy of the officer with p (sig) 0,002 and has an OR value of 13,360. The conclusion of this research is that there is a relationship between the competence of the work ethic of the officers in terms of discipline, honesty, accuracy, responsibility, and emotional maturity of the physiotherapist's staff to patient satisfaction. Suggestions increase discipline, honesty, accuracy, responsibility, and emotional maturity so that patients are satisfied in receiving the physiotherapy services provided.
References
1
Nova RF. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Inap Pada Rumah Sakit PKU Muhammadiyah Surakarta. Fakultas Ekonomi; 2010.
2
Hardi J. Analisis Tingkat Kepuasan Pasien Umum Dan Pasien Jamkesmas Terhadap Mutu Pelayanan Rawat Inap Di RSUD Pasaman Barat Tahun 2010. Univ Andalas. 2010;
3
Menteri Kesehatan Republik Indonesia. Standar Pelayanan Fisoterapi. 2015;
4
Kesehatan M. Riset Kesehatan Dasar (Riskesdas). Kemenkes RI. 2013;
5
Kementerian K. Pedoman Pelayanan Fisioterapi di Sarana Kesehatan. 2008;(1662).
6
Ewles L. Promosi Kesehatan Petunjuk Praktis. Gadjah Mada University Press; 2009.
7
Boulter N, Dalziel M, Hill J. People And Competencies : The Route To Competitive Advantage. Kogan Page; 1996.
8
Amelia I. Faktor Yang Berhubungan Dengan Mutu Pelayanan Kesehatan Terhadap Kepuasan Pasien BPJS Rawat Jalan Puskesmas.
9
Hardiansyah D. Kualitas Pelayanan Publik : Konsep, Dimensi, Indikator, dan Implementasinya. Yogyakarta Gava Media. 2011;
10
Indrawati R. Pengaruh Kompetensi Dan Kualitas Pelayanan Petugas Puskesmas Terhadap Kepuasan Pasien Di Puskesmas Ciledug–Tangerang. 2016;
11
Ulin PR E a. Qualitative Methods In Public Health. Amerika: Jossey Bass; 2005.
12
Daulay D. Hubungan Karakteristik Individu Dengan Kompetensi Sanitarian Dalam Pelaksanaan Penyehatan Makanan Di Puskesmas Kota Medan Tahun 2006. 2007.
13
Sulistiawan B. Pengaruh Koordinasi Dan Kompetensi Pengelola Program Terhadap Kinerja Pengelola Program Penanggulangan Tuberkulosis Paru Di Wilayah Kerja Dinas Kesehatan Kota Binjai Tahun 2013. 2013.
14
Nawawi M. Pengaruh Motivasi Dan Kompetensi Tenaga Kesehatan Terhadap Kinerja Pusat Kesehatan Masyarakat. Mimb J Sos dan Pembang. 2012;28(1).
15
Azwar A. Menjaga mutu pelayanan kesehatan. Jakarta: Pustaka Sinar Harapan. 1996;1496.
16
Nasution NM. Analisa Tingkat Kepuasan Pasien Pada Pelayanan Keperawatan Prima di Ruang rawat Inap Rumah Sakit Umum Pusat Haji Adam Malik Medan. 2009;
