Penilaian Kinerja Rumah Sakit Metode Balanced Scorecard – Implementasinya Pada Dekade Ketiga : Scoping Review
DOI:
https://doi.org/10.25311/keskom.Vol8.Iss3.1305-
Kata Kunci:
Abstrak
Abstrak : Balanced score card (BSC) sudah jauh memasuki decade ketiga digunakan sebagai alat pengukuran kinerja organisasi kesehatan termasuk rumah sakit. BSC mengukur kinerja dari sisi finansial, pelanggan, pertumbuhan dan pembelajaran serta proses bisnis internal. Tujuan penelitian ini untuk melihat perkembangan implementasi BSC di rumah sakit di seluruh dunia pada dekade ketiga dan menarik manfaatnya untuk diterapkan di Indonesia
Metode: Ada 400 srtikel diperoleh dan 23 artikel fulltext memenuhi kriteri. Sepuluh artikel yang akhirnya memenuhi syarat. Metode penelitian adalah scoping review. Pencarian dilakukan melalui data base EMBASE, EBSCo-Host MEDLINE dan PuBMed dengan kata kunci Hospital Performance, hospital performance measurement dan Balanced Scorecard.
Hasil: Penelitian ini menemukan bahwa penilaian kinerja dengan pendekatan BSC di rumah sakit cukup berkembang , tidak hanya menggunakan BSC sebagai alat penilaian kinerja saja tapi juga menggunakannya sebagai mapping strategy namun hanya 1 artikel yang menunjukkan implementasi generasi ke 3 BSC. Scoping review ini, menunjukkan masih ada rumah sakit yang menggunakan BSC untuk tujuan tersebut.
Kesimpulan: BSC telah diimplementasikan dengan sangat berkembang di rumah sakit pada dekade ketiga. Masih ada rumah sakit yang menggunakannya sebagai alat monitoring dengan keempat perspektifnya namun kebanyakan telah menggunakannya BSC sebagai alat mapping strategy rumah sakit untuk mencapai visi dan misi
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Referensi
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