Pengaruh Fleksibilitas Operasional dan Kualitas Teknologi Informasi Kesehatan terhadap Kinerja Rumah Sakit yang Dimediasi oleh Kapabilitas Manajemen di RSUD Arifin Achmad Riau
DOI:
https://doi.org/10.25311/keskom.Vol11.Iss1.2189Kata Kunci:
Abstrak
Adanya kewajiban Rumah Sakit untuk memberikan pelayanan kesehatan yang aman dan berkualitas menyebabkan setiap rumah sakit harus meningkatkan kualitas pelayanannya. RSUD Arifin Achmad Riau sebagai Rumah Sakit Tipe A memiliki beberapa permasalahan seperti kurangnya Kapabilitas Manajemen untuk mengoptimalkan keterampilan petugas dalam melakukan pekerjaan, kurangnya Fleksibilitas Operasional terkait kemampuan respon untuk menyederhanakan proses pekerjaan dan kurangnya kemampuan pengembangan Kualitas Teknologi Informasi Kesehatan untuk mendukung proses percepatan pelayanan kesehatan. Jenis penelitian adalah kuantitatif dengan pendekatan kausal. Metode penentuan sampel menggunakan teknik Purposive Sampling sehingga jumlah sampel sebanyak 84 Staf RSUD Arifin Achmad Riau. Metode pengumpulan data dengan kuesioner dan teknik analisis data melalui analisis structural equation model. Fleksibilitas Operasional berpengaruh tidak signifikan terhadap Kapabilitas Manajemen, namun Kualitas Teknologi Informasi Kesehatan berpengaruh signifikan terhadap Kapabilitas Manajemen. Fleksibilitas Operasional dan Kualitas Teknologi Informasi Kesehatan tidak berpengaruh signifikan terhadap Kinerja Rumah Sakit, namun Kapabilitas Manajemen berpengaruh signifikan terhadap Kinerja Rumah Sakit, Kapabilitas Manajemen mampu memedasi hubungan Kualitas Teknologi Informasi Kesehatan terhadap Kinerja Rumah Sakit, namun Kapabilitas Manajemen mampu memedasi hubungan Fleksibilitas Operasional terhadap Kinerja Rumah Sakit. Peningkatan Kinerja Rumah Sakit perlu memperhatikan faktor Fleksibilitas Operasional, Kualitas Teknologi Informasi Kesehatan dan Kapabilitas Manajemen.
Unduhan
Referensi
[1] Abdul Rahman, & Byba Melda Suhita. Analysis of the Quality of Hospital Information Systems and Work Coordination on the Performance of Health Workers at Waru Hospital, Pamekasan Regency. STRADA Jurnal Ilmiah Kesehatan, 2023; 12(1), 41–49.
[2] Aburumman, A. M., Zin, R. M., & Ilias, N. A systematic literature review of the performance measurement system in the hospitals sector. In Studies in systems, decision and control. 2022; 985–995.
[3] Alolayyan, M. N., Alyahya, M., & Momani, S. The relationship between the perceived risk of infection at the workplace and quality of work life (QoWL): Healthcare workers' perspectives. Journal of infection prevention, 2023; 24(6), 237–243.
[4] Alolayyan, M., Al-Rwaidan, R., Hamadneh, S., Ahmad, A., AlHamad, A., Al-Hawary, S & Alshurideh, M. The mediating role of operational Flexibility on the relationship between quality of health information technology and management capability.Uncertain Supply Chain Management, 2022; 10(4), 1131-1140.
[5] Alsmairat, M.A.K., El Baz, J. and Al-Ma'aitah, N. Investigating the performance of quality management practices induced by top management commitment and Kaizen initiatives: evidence from Jordanian public hospitals in the aftermath of COVID-19. International Journal of Quality & Reliability Management, 2024; 41 (2), 585-607.
[6] Bidemi, Y. O., Ayobami, A. F., Olamiposi, O. D., & Abbas, G. Modeling the Morbidity Pattern of Tuberculosis and its Associated Factors in Oyo State, Nigeria. African journal of infectious diseases. 2018; 13(1), 11–23.
[7] Brambilla, A., Sun, T. Z., Elshazly, W., Ghazy, A., Barach, P., Lindahl, G., & Capolongo, S. Flexibility during the COVID-19 Pandemic Response: Healthcare Facility Assessment Tools for Resilient Evaluation. International journal of environmental research and public health. 2021; 18(21), 11478.
[8] Darmawan, I. G. N. P. A. E. Pengaruh operating flexibility Dan Intellectual Capital TERHADAP Kinerja perusahaan selama pandemi covid-19 Pada Perusahaan sub Sektor Transportasi. (2022). Retrieved from https://repo.undiksha.ac.id/12904/
[9] Darragh, L.B., Gadwa, J., Pham, T.T. et al. Elective nodal irradiation mitigates local and systemic immunity generated by combination radiation and immunotherapy in head and neck tumors. Nat Commun. 2022; 13, 7015.
[10] Fadahunsi KP, Akinlua JT, O'Connor S, et al. Protocol for a systematic review and qualitative synthesis of information quality frameworks in eHealth. BMJ Open. 2019; 9: e024722.
[11] Hussain, S., Alsmairat, M., Al-Maaitah, N & Almrayat, S. Assessing quality performance through seven total quality management practices.Uncertain Supply Chain Management. 2023 ; 11(1), 41-52.
[12] Indra Abadi, Murdifin Haming, Baharuddin S., & Amir Mahmud. A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction. Archives of Business Research. 2018; 6(11).
[13] Imaniyah, N. P., & Umam, M. R. K. Pengaruh knowledge management capability terhadap kinerja organisasi dengan dynamic capability sebagai mediasi. Imaniyah | EKA CIDA. 2019; 3(2), 57-72.
[14] Kamaruddin, N. N., Rivai, F. ., & Zulkifli, A. An Analysis of The Effects of Total Quality Management (TQM) on Patient Satisfaction in Hospital: A Scoping Review . Journal of Asian Multicultural Research for Medical and Health Science Study. 2021; 2(4), 110-129.
[15] Kusuma, I. Y., Pratiwi, H., & Pitaloka, D. A. E. Role of Pharmacists in Antimicrobial Stewardship During COVID-19 Outbreak: A Scoping Review. Journal of multidisciplinary healthcare. 2022; 15, 2605–2614.
[16] Leong, H. S., Butler, K. S., Brinker, C. J., Azzawi, M., Conlan, S., Dufés, C., Owen, A., Rannard, S., Scott, C., Chen, C., Dobrovolskaia, M. A., Kozlov, S. V., Prina-Mello, A., Schmid, R., Wick, P., Caputo, F., Boisseau, P., Crist, R. M., McNeil, S. E., Fadeel, B., … Pastore, C. On the issue of transparency and reproducibility in nanomedicine. Nature nanotechnology. 2019; 14(7), 629–635.
[17] Moses, N. Kiragu, D., Riro, K. Management Capability and Financial Performance of Small Scale Road Work Construction Companies in Bomet County, Kenya, International Journal of Academic Research in Accounting, Finance and Management Sciences. 2018; 8 (1), 185-195.
[18] Setiawan, A., Suharto, T., & Ulya, T. The Influence Of Information Technology On Chronic Patient Health Management. 2024; 2(4), 233-241.
[19] Teece, D., Peteraf, M., & Leih, S. Dynamic Capabilities and Organizational Agility: Risk, Uncertainty, and Strategy in the Innovation Economy. California Management Review. 2016; 58(4), 13-35.
[20] Yu, W., Zhao, G., Liu, Q., & Song, Y. Role of big data analytics capability in developing integrated hospital supply chains and operational flexibility: An organizational information processing theory perspective. Technological Forecasting & Social Change/ Technological Forecasting and Social Change. 2021; 163, 120417.
Unduhan
Telah diserahkan
diterima
Diterbitkan
Cara Mengutip
Terbitan
Bagian
Lisensi
Hak Cipta (c) 2025 Jurnal Kesehatan Komunitas
Artikel ini berlisensiCreative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright @2017. This is an open-access article distributed under the terms of the Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License (http://creativecommons.org/licenses/by-nc-sa/4.0/) which permits unrestricted non-commercial used, distribution and reproduction in any medium
